This guide will outline and interpret the [MA000023] Contract Call Centres Award 2010.

We have built these awards in line with the weekly interpretation as provided by Fair Work.

Contract Call Centres Award Interpretation

There are the below sectors for this award;

  • Full-Time & Part-Time
  • Full-Time & Part-Time - Shiftwork
  • Full-Time & Part-Time - Permanent Night Shift
  • Casual
  • Casual - Shiftwork
  • Casual - Permanent Night Shift

Full-Time & Part-Time

  • M-F Ordinary @ 1.00x 
  • M-F - Before 7am @ 1.25x 
  • M-F - After 7pm @ 1.25x 
  • Sat @ 1.25x 
  • Sun @ 1.50x 
  • Sun - Before 7am @ 1.75x 
  • Sun - After 7pm @ 1.75x 
  • PH @ 2.50x 
  • M-Sat Daily OT - First 3 hours @ 1.50x 
  • M-Sat Daily OT - After 3 hours @ 2.00x 
  • Sun Daily OT @ 2.00x 
  • PH Daily OT @ 2.50x 
  • M-Sat Weekly OT - First 3 hours @ 1.50x 
  • M-Sat Weekly OT - After 3 hours @ 2.00x 
  • Sun Weekly OT @ 2.00x 
  • PH Weekly OT @ 2.50x 
  • Delayed Meal Break @ 1.50x 
  • Less than 10hr break - First 3 hours @ 1.50x 
  • Less than 10hr break - After 3 hours @ 2.00x 

Full-Time & Part-Time - Shiftwork

  • M-F Ordinary @ 1.00x 
  • Sat @ 1.25x 
  • Sun @ 1.50x 
  • Sun - Before 7am @ 1.75x 
  • Sun - After 7pm @ 1.75x 
  • PH @ 2.50x 
  • M-F Afternoon Shift @ 1.15x 
  • M-F Night Shift @ 1.15x 
  • PH - Afternoon Shift @ 2.00x 
  • PH - Night Shift @ 2.00x 
  • M-Sat Daily OT - First 3 hours @ 1.50x 
  • M-Sat Daily OT - After 3 hours @ 2.00x 
  • Sun Daily OT @ 2.00x 
  • PH Daily OT @ 2.50x 
  • M-Sat Weekly OT - First 3 hours @ 1.50x 
  • M-Sat Weekly OT - After 3 hours @ 2.00x 
  • Sun Weekly OT @ 2.00x 
  • PH Weekly OT @ 2.50x 
  • Delayed Meal Break @ 1.50x 
  • Less than 10hr break - First 3 hours @ 1.50x 
  • Less than 10hr break - After 3 hours @ 2.00x 

Full-Time & Part-Time - Permanent Night Shift

  • M-F Ordinary @ 1.00x 
  • Sat @ 1.25x 
  • Sun @ 1.50x 
  • Sun - Before 7am @ 1.75x 
  • Sun - After 7pm @ 1.75x 
  • PH @ 2.50x 
  • M-F Night Shift @ 1.30x 
  • PH - Afternoon Shift @ 2.00x 
  • PH - Night Shift @ 2.00x 
  • M-Sat Daily OT - First 3 hours @ 1.50x 
  • M-Sat Daily OT - After 3 hours @ 2.00x 
  • Sun Daily OT @ 2.00x 
  • PH Daily OT @ 2.50x 
  • M-Sat Weekly OT - First 3 hours @ 1.50x 
  • M-Sat Weekly OT - After 3 hours @ 2.00x 
  • Sun Weekly OT @ 2.00x 
  • PH Weekly OT @ 2.50x 
  • Delayed Meal Break @ 1.50x 
  • Less than 10hr break - First 3 hours @ 1.50x 
  • Less than 10hr break - After 3 hours @ 2.00x 

Casual

  • M-F Ordinary @ 1.00x  
  • M-F - Before 7am @ 1.20x 
  • M-F - After 7pm @ 1.20x 
  • Sat @ 1.20x Sun @ 1.40x 
  • Sun - Before 7am @ 1.60x 
  • Sun - After 7pm @ 1.60x 
  • PH @ 2.20x 
  • M-Sat Daily OT - First 3 hours @ 1.40x 
  • M-Sat Daily OT - After 3 hours @ 1.80x 
  • Sun Daily OT @ 1.80x P
  • H Daily OT @ 2.20x 
  • M-Sat Weekly OT - First 3 hours @ 1.40x 
  • M-Sat Weekly OT - After 3 hours @ 1.80x 
  • Sun Weekly OT @ 1.80x 
  • PH Weekly OT @ 2.20x 
  • Delayed Meal Break @ 1.40x 
  • M-F Minimum Shift Engagement @ 1.00x 
  • Sat Minimum Shift Engagement @ 1.20x 
  • Sun Minimum Shift Engagement @ 1.40x 
  • PH Minimum Shift Engagement @ 2.20x 

Casual - Shiftwork

  • M-F Ordinary @ 1.00x 
  • Sat @ 1.20x 
  • Sun @ 1.40x 
  • Sun - Before 7am @ 1.60x 
  • Sun - After 7pm @ 1.60x 
  • PH @ 2.20x 
  • M-F Afternoon Shift @ 1.12x 
  • M-F Night Shift @ 1.12x 
  • PH - Afternoon Shift @ 1.80x 
  • PH - Night Shift @ 1.80x 
  • M-Sat Daily OT - First 3 hours @ 1.40x 
  • M-Sat Daily OT - After 3 hours @ 1.80x 
  • Sun Daily OT @ 1.80x 
  • PH Daily OT @ 2.20x 
  • M-Sat Weekly OT - First 3 hours @ 1.40x 
  • M-Sat Weekly OT - After 3 hours @ 1.80x 
  • Sun Weekly OT @ 1.80x 
  • PH Weekly OT @ 2.20x 
  • Delayed Meal Break @ 1.40x 
  • M-F Minimum Shift Engagement @ 1.00x 
  • Sat Minimum Shift Engagement @ 1.20x 
  • Sun Minimum Shift Engagement @ 1.40x 
  • PH Minimum Shift Engagement @ 2.20x 

Casual - Permanent Night Shift

  • M-F Ordinary @ 1.00x 
  • Sat @ 1.20x 
  • Sun @ 1.40x 
  • Sun - Before 7am @ 1.60x 
  • Sun - After 7pm @ 1.60x 
  • PH @ 2.20x 
  • M-F Night Shift @ 1.24x 
  • PH - Afternoon Shift @ 1.80x 
  • PH - Night Shift @ 1.80x 
  • M-Sat Daily OT - First 3 hours @ 1.40x 
  • M-Sat Daily OT - After 3 hours @ 1.80x 
  • Sun Daily OT @ 1.80x 
  • PH Daily OT @ 2.20x 
  • M-Sat Weekly OT - First 3 hours @ 1.40x 
  • M-Sat Weekly OT - After 3 hours @ 1.80x 
  • Sun Weekly OT @ 1.80x 
  • PH Weekly OT @ 2.20x 
  • Delayed Meal Break @ 1.40x 
  • M-F Minimum Shift Engagement @ 1.00x 
  • Sat Minimum Shift Engagement @ 1.20x 
  • Sun Minimum Shift Engagement @ 1.40x 
  • PH Minimum Shift Engagement @ 2.20x 

Allowances - Not Automated

  • First Aid Allowance 
  • Meal Allowance 
  • Stand-by Allowance 
  • Travelling Time Allowance - Sleep Berth 
  • Provided Travelling Time Allowance - Sleep Berth Not Provided 
  • Vehicle Allowance 

To add the allowances into the export please follow the below instructions;

Approve the timesheet, then unapprove the pay item.

Add in the shift loading and number of units/hours.

Approve the pay.

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