This guide will outline and interpret the [MA000023] Contract Call Centres Award.

We have built these awards in line with the weekly interpretation as provided by Fair Work.

http://awardviewer.fwo.gov.au/award/show/MA000023

Contract Call Centres Award Interpretation

There are the below sectors for this award;

  • Full-Time & Part-Time

  • Full-Time & Part-Time - Shiftwork

  • Full-Time & Part-Time - Permanent Night Shift

  • Casual

  • Casual - Shiftwork

  • Casual - Permanent Night Shift

***Important Note for Casual Employees: The 25% casual loading has not been included in this award. Employers should add the 25% casual loading to each casual employee's base hourly rate in Deputy for proper functioning of the award.***

Full-Time & Part-Time

  • M-F Ordinary @ 1.00x 

  • M-F Before 7am @ 1.25x 

  • M-F After 7pm @ 1.25x 

  • Sat @ 1.25x 

  • Sun @ 1.50x 

  • Sun Before 7am @ 1.75x 

  • Sun After 7pm @ 1.75x 

  • PH @ 2.50x 

  • M-Sat Daily OT - First 3 hours @ 1.50x 

  • M-Sat Daily OT - After 3 hours @ 2.00x 

  • Sun Daily OT @ 2.00x 

  • PH Daily OT @ 2.50x 

  • M-Sat Weekly OT - First 3 hours @ 1.50x 

  • M-Sat Weekly OT - After 3 hours @ 2.00x 

  • Sun Weekly OT @ 2.00x 

  • PH Weekly OT @ 2.50x 

  • Delayed Meal Break @ 1.50x 

  • Less than 10hr break - First 3 hours @ 1.50x 

  • Less than 10hr break - After 3 hours @ 2.00x 

  • M-F Minimum Shift Engagement @ 1.00x

  • Sat Minimum Shift Engagement @ 1.25x

  • Sun Minimum Shift Engagement @ 1.50x

  • PH Minimum Shift Engagement @ 2.50x

Full-Time & Part-Time - Shiftwork

  • M-F Ordinary @ 1.00x 

  • Sat @ 1.25x 

  • Sun @ 1.50x 

  • Sun - Before 7am @ 1.75x 

  • Sun - After 7pm @ 1.75x 

  • PH @ 2.50x 

  • M-F Afternoon Shift @ 1.15x 

  • M-F Night Shift @ 1.15x 

  • PH - Afternoon Shift @ 2.00x 

  • PH - Night Shift @ 2.00x 

  • M-Sat Daily OT - First 3 hours @ 1.50x 

  • M-Sat Daily OT - After 3 hours @ 2.00x 

  • Sun Daily OT @ 2.00x 

  • PH Daily OT @ 2.50x 

  • M-Sat Weekly OT - First 3 hours @ 1.50x 

  • M-Sat Weekly OT - After 3 hours @ 2.00x 

  • Sun Weekly OT @ 2.00x 

  • PH Weekly OT @ 2.50x 

  • Delayed Meal Break @ 1.50x 

  • Less than 10hr break - First 3 hours @ 1.50x 

  • Less than 10hr break - After 3 hours @ 2.00x 

Full-Time & Part-Time - Permanent Night Shift

  • M-F Ordinary @ 1.00x 

  • Sat @ 1.25x 

  • Sun @ 1.50x 

  • Sun - Before 7am @ 1.75x 

  • Sun - After 7pm @ 1.75x 

  • PH @ 2.50x 

  • M-F Night Shift @ 1.30x 

  • PH - Afternoon Shift @ 2.00x 

  • PH - Night Shift @ 2.00x 

  • M-Sat Daily OT - First 3 hours @ 1.50x 

  • M-Sat Daily OT - After 3 hours @ 2.00x 

  • Sun Daily OT @ 2.00x 

  • PH Daily OT @ 2.50x 

  • M-Sat Weekly OT - First 3 hours @ 1.50x 

  • M-Sat Weekly OT - After 3 hours @ 2.00x 

  • Sun Weekly OT @ 2.00x 

  • PH Weekly OT @ 2.50x 

  • Delayed Meal Break @ 1.50x 

  • Less than 10hr break - First 3 hours @ 1.50x 

  • Less than 10hr break - After 3 hours @ 2.00x 

Casual

  • M-F Ordinary @ 1.00x  

  • M-F Before 7am @ 1.20x 

  • M-F After 7pm @ 1.20x 

  • Sat @ 1.20x

  • Sun @ 1.40x 

  • Sun Before 7am @ 1.60x 

  • Sun After 7pm @ 1.60x 

  • PH @ 2.20x 

  • M-Sat Daily OT - First 3 hours @ 1.50x 

  • M-Sat Daily OT - After 3 hours @ 2.00x 

  • Sun Daily OT @ 2.00x

  • PH Daily OT @ 2.20x 

  • M-Sat Weekly OT - First 3 hours @ 1.50x 

  • M-Sat Weekly OT - After 3 hours @ 2.00x 

  • Sun Weekly OT @ 2.00x 

  • PH Weekly OT @ 2.20x 

  • Delayed Meal Break @ 1.40x 

  • M-F Minimum Shift Engagement @ 1.00x 

  • Sat Minimum Shift Engagement @ 1.20x 

  • Sun Minimum Shift Engagement @ 1.40x 

  • PH Minimum Shift Engagement @ 2.20x 

Casual - Shiftwork

  • M-F Ordinary @ 1.00x 

  • Sat @ 1.20x 

  • Sun @ 1.40x 

  • Sun - Before 7am @ 1.60x 

  • Sun - After 7pm @ 1.60x 

  • PH @ 2.20x 

  • M-F Afternoon Shift @ 1.12x 

  • M-F Night Shift @ 1.12x 

  • PH - Afternoon Shift @ 1.80x 

  • PH - Night Shift @ 1.80x 

  • M-Sat Daily OT - First 3 hours @ 1.50x 

  • M-Sat Daily OT - After 3 hours @ 2.00x 

  • Sun Daily OT @ 2.00x 

  • PH Daily OT @ 2.20x 

  • M-Sat Weekly OT - First 3 hours @ 1.50x 

  • M-Sat Weekly OT - After 3 hours @ 2.00x 

  • Sun Weekly OT @ 2.00x 

  • PH Weekly OT @ 2.20x 

  • Delayed Meal Break @ 1.40x 

  • M-F Minimum Shift Engagement @ 1.00x 

  • Sat Minimum Shift Engagement @ 1.20x 

  • Sun Minimum Shift Engagement @ 1.40x 

  • PH Minimum Shift Engagement @ 2.20x 

Casual - Permanent Night Shift

  • M-F Ordinary @ 1.00x 

  • Sat @ 1.20x 

  • Sun @ 1.40x 

  • Sun Before 7am @ 1.60x 

  • Sun After 7pm @ 1.60x 

  • PH @ 2.20x 

  • M-F Night Shift @ 1.24x 

  • PH - Afternoon Shift @ 1.80x 

  • PH - Night Shift @ 1.80x 

  • M-Sat Daily OT - First 3 hours @ 1.50x 

  • M-Sat Daily OT - After 3 hours @ 2.00x 

  • Sun Daily OT @ 2.00x 

  • PH Daily OT @ 2.20x 

  • M-Sat Weekly OT - First 3 hours @ 1.50x 

  • M-Sat Weekly OT - After 3 hours @ 2.00x 

  • Sun Weekly OT @ 2.00x 

  • PH Weekly OT @ 2.20x 

  • Delayed Meal Break @ 1.40x 

  • M-F Minimum Shift Engagement @ 1.00x 

  • Sat Minimum Shift Engagement @ 1.20x 

  • Sun Minimum Shift Engagement @ 1.40x 

  • PH Minimum Shift Engagement @ 2.20x 

Allowances - Not Automated

  • First Aid Allowance 

  • Higher Duties

  • Meal Allowance 

  • Stand-by Allowance 

  • Travelling Time Allowance - Sleep Berth Provided

  • Provided Travelling Time Allowance - Sleep Berth Not Provided 

  • Vehicle Allowance 

To add the allowances into the export please follow the below instructions;

Approve the timesheet, then unapprove the pay item.

Add in the shift loading and number of units/hours.

Approve the pay.

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