This guide will list some of the common errors you may get when exporting to Xero, the possible causes, and how to fix them.
Validation Exception Error
Possible Reasons
- Leave names do not match between Deputy and Xero
- Hire date is after the start of the pay period
Possible Solutions
- Check leave items in the timesheets, and use this to match the leave name in Xero
- If pay rates have been changed recently, re-sync the employee, or re-approve the timesheet
- Check leave names in Deputy and edit them to match in Xero
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Employees Not Found
Possible Reasons
- Xero connection drop-out
- Name/email of employee doesn't match between Xero and Deputy
Possible Solutions
- Disconnect Xero and reconnect from Location Settings
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Invalid Leave Period
Possible Reason
- Xero pay calendar does not match the date range set in Deputy
Possible Solutions
- Match the exported pay period between Deputy and Xero
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Timesheet is not a Draft Timesheet
Possible Reasons
- Customer has approved timesheets in Xero
Possible Solutions
- In Xero, revert timesheets to "Draft" status
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Timesheet already exists/Timesheet cannot be overwritten
Possible Reasons
- Employee has submitted a timesheet in Xero
Possible Solutions
- Decline the timesheet and revert it to 'Draft' status. Attempt to export the timesheet again
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Rates exported to Xero (from Deputy) are wrong, even AFTER re-syncing the employee and re-approving the timesheet
Possible Reasons
- Employee is syncing to previous (discarded) employee profile in Xero
Possible Solutions
- Turn off Auto-Sync
- Check if there's a duplicate employee in Xero (check under history)
- Check if employee shares an email in Xero with another employee
- Contact Deputy Support, as we may need to edit settings in the backend
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Superannuation Error
Possible Reasons
- No superannuation in employee's template in Xero
Possible Solutions
- Add superannuation in employee's pay template in Xero
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Scope Not Recognised
Possible Reasons
- Xero account is from a country we do not integrate with/support
Possible Solutions
- We can only export to Xero instances from Australia, New Zealand, United States and United Kingdom