This guide will list some of the common errors you may get when exporting to Xero, the possible causes, and how to fix them.
Validation Exception Error
Possible Reasons
Leave names do not match between Deputy and Xero
Hire date is after the start of the pay period
Possible Solutions
Check leave items in the timesheets, and use this to match the leave name in Xero
If pay rates have been changed recently, re-sync the employee, or re-approve the timesheet
Check leave names in Deputy and edit them to match in Xero
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Employees Not Found
Possible Reasons
Xero connection drop-out
Name/email of employee doesn't match between Xero and Deputy
Possible Solutions
Disconnect Xero and reconnect from Location Settings
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Invalid Leave Period
Possible Reason
Xero pay calendar does not match the date range set in Deputy
Possible Solutions
Match the exported pay period between Deputy and Xero
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Timesheet is not a Draft Timesheet
Possible Reasons
Customer has approved timesheets in Xero
Possible Solutions
In Xero, revert timesheets to "Draft" status
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Timesheet already exists/Timesheet cannot be overwritten
Possible Reasons
Employee has submitted a timesheet in Xero
Possible Solutions
Decline the timesheet and revert it to 'Draft' status. Attempt to export the timesheet again
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Rates exported to Xero (from Deputy) are wrong, even AFTER re-syncing the employee and re-approving the timesheet
Possible Reasons
Employee is syncing to previous (discarded) employee profile in Xero
Possible Solutions
Turn off Auto-Sync
Check if there's a duplicate employee in Xero (check under history)
Check if employee shares an email in Xero with another employee
Contact Deputy Support, as we may need to edit settings in the backend
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Superannuation Error
Possible Reasons
No superannuation in employee's template in Xero
Possible Solutions
Add superannuation in employee's pay template in Xero
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Scope Not Recognised
Possible Reasons
Xero account is from a country we do not integrate with/support
Possible Solutions
We can only export to Xero instances from Australia, New Zealand, United States and United Kingdom