There may be situations where you need to remove two-factor authentication (2FA) from your Deputy account, such as when you get a new phone and need to switch the authenticator from the old phone to the new one.

In this article we will cover:


Before You Start

To disable two-factor authentication, you will need:

  • To be logged into your Deputy account

  • Access to your current authenticator app


Disabling Two-Factor Authentication


1. Log into your Deputy account, then click Edit Profile.

2. On the Security tab, click Disable two-factor authentication.

3. You will be prompted to enter a code from your registered authenticator in the following pop-up window. This ensures that your account security is being changed by you and not an unauthorised user.

Enter the 6-digit code from your authenticator and click Submit.


If You Don't Have Access to Your Authenticator

If you do not have access to your linked authenticator, you will need to do the following:

  • Use the option to have a one time code sent to your mobile phone via an SMS instead.

OR

  • Contact our 24/7 chat support requesting resetting of your 2FA account

  • The team will need to email you directly via the email account you use to log into Deputy with.

  • Once we get confirmation, we will be able to reset your 2FA.


How to Re-Activate 2FA

To re-enable 2FA again, simply follow the steps provided in our help guide here.

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