We understand many businesses have been impacted as a result of the ongoing COVID-19 pandemic and we want to make every effort to ensure our customers remain supported through these uncertain times.  

Chat with us now about how Deputy may be able to assist, until your business is back to trading as usual. We are online and available 24/7, around the globe to help.

In this article we will cover:

  • How to Pause and Resume your Account
  • How to Cancel or Downgrade your Account

How to Pause Your Subscription

Follow the steps below to Pause your account which will stop all billing. You will not be charged for the month in which you Pause.

Pro Tip: While your account is Paused you will be able to access:

Go to your profile and find the Organization you wish to Pause and click 'Billing'.

From here select 'Plan' and then 'Cancel your Deputy subscription?' to reveal several options.

Selecting 'Cancel your Deputy subscription?' reveals three options. To Pause, click the top option 'Pause Deputy' and then 'Pause Subscription'.

By Pausing your subscription

  • You won't be billed while your account is Paused
  • You and your team will not be able to log into your Deputy account
  • You can Resume your subscription at any time, picking up right where you left off
  • All your data will be kept safe in Deputy

When Paused you will be able to access:

  • the News Feed including the new Video on News Feed option
  • your People
  • Reports - including the new JobKeeper Report

Please chat with us anytime to discuss how Deputy may be able to assist you during this time with additional resources, billing options, or other changes to your subscription.

How to Resume Your Subscription

Once you've Paused your subscription, you and your team be able to able to access the News Feed, Reports and People within your Deputy account. All your data will be kept for when you decide to Resume.

While Paused, both Administrators and employees will see this screen when attempting to log into your Deputy account. Only your Deputy Administrator(s) can see the 'Reactivate subscription' option.

When you're ready to Resume, simply click 'Reactivate subscription' on this screen and click "Resume plan" to restart your Deputy account.

Please note you will be billed for the month in which you Resume your subscription.

Have questions about how to Pause your subscription or other available assistance?

Chat with us Now

When presented with the option to 'Pause' you can also select 'Chat now' to discuss other changes to your account, billing options or additional resources Deputy may provide to you. We are online and available 24/7, around the globe to help.

How to Cancel or Downgrade your Account

To change or downgrade, again go to your profile. From there, please find the Organization you wish to change or downgrade and click 'Billing'. Please note downgrading your plan is only possible using the web application.

Click 'Plan' in the list of options to the left and select 'Cancel your Deputy subscription?' to cancel or change your plan. To change your plan simply select the new relevant plan.

Please click 'Chat now' to discuss how Deputy may be able to assist, until your business is back to trading as usual due to COVID-19.

To cancel, select 'Cancel anyway' and please give us feedback on why you’re cancelling. Your feedback will help us improve Deputy.

Click 'Yes, I want to downgrade' to cancel your subscription, or 'No, I changed my mind' to continue using Deputy and chat with us about how Deputy can continue to support you.

Annual Subscribers:
Follow the same steps above via Your Current Plan screen.

We are online and available 24/7, around the globe to help.

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