This article outlines the most frequently asked questions we've received about our Deputy iPad Kiosk, including setup, retrieving your PIN, offline/connection settings, and facial recognition.

Kiosk FAQ

Is the Kiosk available on Android tablets?

Yes, the kiosk is available for Android tablets as 'Deputy Time Clock'

Can I setup a Kiosk on a computer?

Yes you can. Simply follow the steps in this help doc to set up the web kiosk.

We advise you speak to a Customer Support representative while setting up the web kiosk. 

What version is the Kiosk compatible with? What type of iPad do I need to have to run the Deputy iPad Kiosk?

Deputy Kiosk is available on iPad devices with a camera running iOS 12+ although we recommend running it on iOS 13+

It is also available for Android tablets running Android 4.1 and up, or Android 5+ if you're using the Face Unlock feature.

Where do I get the Kiosk PIN for employees?

You cannot get another employee's PIN. To retrieve your own PIN, navigate to and click 'Edit Profile'.

On the following page, click 'Show Me' to reveal your PIN.

Can I setup ONE kiosk for ALL locations?

Unfortunately, when you log into the Deputy iPad Kiosk, you can only select one location during setup.

Can I setup MULTIPLE kiosks for ONE location?

Yes, you can set up multiple kiosks for a single location.

Does the Kiosk use facial recognition?

The Kiosk can be set up to take a photo once it recognises a face when starting a shift (as opposed to a countdown when taking a photo). To do this, open up your iPad settings and search for the Deputy Kiosk section. Toggle 'Disable Auto Face Detection' based on your preference.

You can choose to receive a notification if the person taking a photo at the start of the shift does not match the profile logged into the app. The photo taken will match up with the employee's profile photo. You can select four (4) different photo matching rates:

  • High (80%)

  • Regular (70%)

  • Low (60%)

  • Very Low (50%)

You can find this as a Deputy Extension via the 'Integrations' tab in Location Settings.

Why does the Kiosk say that it is offline?

There may be an internet connection issue with your iPad. Check your device's internet settings. You can also restart your iPad (long press on the power button).

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