For additional help documentation, visit our Billing and Payment help guide.
How much does each SMS cost?
SMS costs vary globally. For more information about costs regarding your region, check out our pricing page.
To disable SMS notifications from your account, check out our help guide.
How do we charge for our Premium/Scheduling/Enterprise?
Deputy charges customers a per user per month fee.
I've subscribed to an Annual plan during the trial period. When does my billing start?
Your annual period will run from the next month of the trial end date, giving you some extra days to use Deputy for free.
An example of this is if it's the 25th of June and your trial runs out on the 5th of July, your billing period will begin on the 1st of August, giving you the rest of July at no extra cost.
You will be charged immediately depending on your payment method, but you will still get the extra days for free.
What is the difference between Scheduling/Time & Attendance/Premium/Enterprise?
The Scheduling plan is the most basic Deputy plan. This includes Scheduling, News feed, Tasking, SMS & Email Notifications, 24/7 Support, Open API, Templates, and Schedules. The Starter plan does not include any time and attendance functionalities.
Time & Attendance
Time & Attendance was built as an alternate starter plan to the Scheduling plan. This plan only provides basic time clock and timesheet functionality.
Premium is the most popular Deputy plan which includes all the features of standard, time and attendance functionalities, payroll integration, Point of Sales integration, Performance and Journaling, Standard Reports, Extensions and the ability to manage availability and leave. Premium is the perfect package for business as it has all the core features to manage time and attendance.
Enterprise is the most robust version of Deputy which includes all the features of Starter, Premium. Under our Enterprise plan, you can customise Deputy to your business needs such as advanced awards interpretation, organizational structures, training matrix, advanced reporting and the ability to customise roles and permissions.
AU/US/UK Pricing/How much does X plan cost?
Pricing for Deputy is available at our pricing page:
We offer discounts for charities and not for profit organisations with appropriate documentation. Please contact support staff directly for more information if you believe you qualify.
What payment methods do you currently support?
Check out our pricing page for methods available for your country:
What is Deputy's Flexi product?
Deputy Flexi is an option for seasonal businesses and offers the exact same features as Deputy Premium. Flexi is priced on an active user and inactive user per week basis. Formore information on Flexi pricing please see our pricing page: https://www.deputy.com/pricing
What is the definition of an 'active user' or ‘inactive user’ for the Flexi plan?
A user is ‘active’ when:
A shift has been published for the user; or
A timesheet has been submitted by the user; or
The user has had a timesheet approved; or
The user has performed management functions such as creating a schedule, approving timesheets or leave, exporting payroll information, managing tasks, creating journal entries or reviewing reports.
If the user has not met at least one of the above criteria in a given week, they are considered inactive. Users only accessing the News feed section, adding people, adding locations, or running reports are considered inactive.
When are we going to be billed?
Your Tax Invoice/Statement will be generated on the last day of every month.
Are system admin/account owners/dummy employees included in the per user fee?
Deputy charges based on the number of people in the account. A system admin is always included in the per user fee as are dummy employees that are in the system.
Do you have annual pricing?
Annual pricing is only available for the Premium and Enterprise versions of Deputy. With annual you pay for the number of users you will need in advance, with the option of adding more users when needed.
Is there an additional charge if I add more locations to the account?
Deputy does not charge for additional locations on the same account. You can have as many locations as need on one account.
Why has my Deputy bill increased?
As Deputy continues to grow around the world, we’re evolving how we operate locally. This means we’ll increasingly be rolling out new features and updates to meet the specific needs of UK/US businesses. Part of operating locally, also means complying with local tax laws and regulations.
Who is Deputy EMEA Limited?
Deputy EMEA Limited is the UK arm of Deputy Group, based out of the UK.
Who is Deputy Corporation?
Deputy Corporation is the American arm of Deputy Group, based out of the USA.
Will this change my Deputy experience?
No, we are still all the same company, and your Deputy experience will remain the same. This is purely a change to billing practice to ensure global tax and regulatory compliance.
(UK customers) Will the VAT charge be in included or additional to my existing Deputy bill?
The 20% VAT is an addition to the existing price, which may mean it will be an additional cost for businesses that are unable to claim back VAT. We do not have the ability to charge or remove VAT, this is a requirement from HMRC that we need to comply with.
(Non-UK EU only) Why do you need my VAT number?
For non-UK customers in the EU, if you provide your VAT number, then we do not need to charge you VAT.