In this guide, we will share information relating to the Billing and Payment portion of Deputy. Please note you must be a System Administrator in your Deputy account to make any billing information changes.

This guide includes:

  • How to Update or Change Your Billing Details
  • Changing the Email for Invoices
  • How to Check Previous Invoices
  • Annual Plan Renewal Process

Pro Tip: For US customers please note that businesses located in Texas and Massachusetts are subject to local state tax laws, which is reflected in your Deputy invoice.

Updating Your Payment and Billing Details

Log into your account at 'once.deputy.com'. If you are redirected to the 'Me' tab, simply enter 'once.deputy.com' into your browser address bar to go to your business list.

On the business list, click 'Billing' next to the corresponding business you would like to change the billing details for.

The Billing Overview page will display your billing information. Click 'Edit Payment Details' in the bottom right corner.

In the ensuing box, enter your valid credit card or PayPal details. Ensure everything is correct click 'Submit' to confirm any changes.

The updated details will be reflected in the Billing Overview.

Updating Your Invoice Email Details

If you would like to change the email which receives your Deputy invoices, navigate to the Billing Overview.

From here, click 'Edit Billing Contact', as seen below.

A pop-up box will appear. At the bottom, you will find a box where you can enter an email, which will receive your Deputy invoices.

Remember to hit 'Save' when you are satisfied with the changes.

Removing an Email Address from the System

There may be an instance in your company where the original business owner has left the business, but their email address is still the primary billing address in Deputy.

To remove them, first, add the new email address to the 'Also email invoice to:' box. Now, send a screenshot of the Billing page (which will display the old email address and the new one), and email it to finance@deputy.com, explaining that you would like to remove the original address from the list.

Retrieving Historical Invoices

To view previous invoices, click either 'Billing' or 'Settings' in your business list for the corresponding business you would like to check.

On the left side, you will see a number of tabs, including one called 'Invoices'. If you click this, a list of previous invoices will be brought up.

Retrieving SMS Data

To see data on SMS charges, head to the invoice page.

In the corresponding invoice in which you'd like to check, click the 'View Invoice' drop-down box and click 'Usage/SMS CSV'.

SMS will appear on your invoice as 'SMS Charges'. This includes information including quantity, unit price and total price.

You can find SMS charges in your usage items list at the bottom.

Renew Your Annual Plan

User will have the option to renew your subsection 27 days before your annual subscription is due to expire.

To renew, log into your account at once.deputy.com and click 'Settings' on the business you would like to renew.

Then select the 'Plan' tab and review your subscription information. Click ‘Renew subscription’.

The 'Renew annual subscription' model will appear where you can confirm the number of users you wish to pre-pay. It will auto-default to the previous annual commitment however you can increase or decrease the number here.

Once confirmed, click ‘Renew subscription'.

The last step is the overview of your renewed annual subscription including the updated subscription end date and number of prepaid user/s.

For more information about pricing, check out our pricing page.

If you have any questions about the product, you can contact the Deputy team via the following:
Phone: 1300 DEPUTY (1300 337 889)
Email: sales@deputy.com

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