This article is for users with System Administrator access to Deputy and will cover:


How are SMS Notifications used with Deputy

Deputy gives you the option to send an SMS notification to team members when publishing shifts or when Open shifts are available.

The SMS notification sent to your team members will look something like this example:

The charges incurred for each SMS sent from your account are:

  • AUD$0.05 for both domestic and international

  • 5p per SMS for both UK domestic and international

  • USD$0.01 per SMS for domestic US customers or .7c for international customers paying in USD.

The ability to send SMS Notifications is turned ON by default. However, you do have the ability to block any SMS notifications being sent from your Deputy account.

For business owners that are looking for savings, this will ensure that team will still receive notifications via the Deputy mobile app and email, without incurring any extra costs from sending an SMS to each individual team member when publishing shifts.


How to Enable/Disable SMS Notifications

Disabling SMS notifications will block all SMS notifications from being sent from your account. This includes, but is not limited to, open shifts and empty shifts.

To disable ALL SMS notifications, login as a system administrator :

1. Select Business Settings from the drop-down menu under your name.

2. On the General tab, toggle OFF the Allow SMS Notifications setting and click Apply Changes.

You can toggle this setting ON or OFF to enable or disable SMS Notifications.

When turned ON, the charges incurred for each SMS sent from your account are:

  • AUD$0.05 for both domestic and international

  • 5p per SMS for both UK domestic and international

  • USD$0.01 per SMS for domestic US customers or .7c for international customers paying in USD.

Please note that if you need to do this for multiple businesses in Deputy, you must manually toggle ON or OFF each business via the Business Settings.


Publishing Notifications

The setting you have chosen to apply in the Business Settings will override any publishing options you select when publishing your schedule.

When publishing shifts, you will see the following pop up:

If you have disabled SMS notifications in Business Settings then this will override the options when Publishing the schedule.

Even if you select one of the first two options shown above, Deputy will block any outgoing messages via SMS, and will not charge you for these messages.

Your team members will still receive email and Deputy mobile app push notifications regarding their shifts, which are free of charge.


How to Turn on Detailed SMS Notifications

If you have already enabled SMS notifications for your business:

There is also another setting you can configure to provide more detailed shift notification messages via SMS that provide more information than the default SMS message shown above.

You can configure this setting by Location:

1. On the Location page, select the Location you wish to configure

2. Click on Scheduling from the left-hand side menu

3. In the Creating and Publishing Shifts section, toggle ON the option to Display location and area name when publishing shifts via SMS.

Note that higher SMS charges may be incurred when selecting this option due to the extra characters sent in the detailed message.

An example of an SMS sent with this option toggled ON is shown below:

Note: this example shows the Location notes are sent along with the shift notification however please be aware that no attachments will be sent via SMS. To view any files uploaded to a Location's notes section, the team member would need to log into Deputy web or mobile applications.

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