Enabling two-factor authentication on your account is an optional setting that provides an extra level of security beyond your password.

In this article we will cover:


What is Two-Factor Authentication (2FA)

2FA allows you to have an extra layer of security. While a password can be hacked, having an authenticator means that hackers will physically need your phone in order to access your account. An authenticator is an application that generates a code that is active for a short time. When you log into your Deputy account, you will also need to enter the code provided by the Authenticator before you are able to access your account.


Before you Activate 2FA

Before you can activate 2FA on your Deputy account you will need to ensure you have completed these steps:

1. You will need to download the Authenticator application from your phone’s respective app stores.

2. You will also need to make sure the mobile phone number set in your Deputy account is correct.


How to Activate 2FA on Your Deputy Account

1. Log into your Deputy account, then click Edit Profile

2. On the Security tab, click Enable two-factor authentication

A pop up window with a QR code will appear:

3. Now open the Authenticator app on your device and click Get started.  

You will be given two options:

  • Scan QR code

  • Enter a setup key

Scan a QR code

  • The authenticator app will ask for permission to use the phone camera to scan the QR code.

  • After granting permission, scan the QR code that was generated in Step 2.

  • When you scan the QR code in Deputy with your Authenticator app, your Authenticator and Deputy account will be linked.

  • You will need to then enter the 6 digit code that the authenticator generates every 30 seconds in the field in Deputy to complete the link and enable 2FA.

OR

Enter a setup key

  • If you select this option, you will need to click on Enter key manually in Deputy:

  • Enter the Account name and code as it is displayed in Deputy, into your authenticator app fields then click Add.

  • You will need to then enter the 6 digit code that the authenticator generates every 30 seconds in the field in Deputy to complete the link and enable 2FA.


How to Use 2FA When Signing into Deputy

1. After logging into Deputy with your email and password:

2. You will then be asked to enter a 6-digit code that is generated every 30 seconds from your authenticator app and click Submit.


30 Day Token

If you find yourself having to use 2FA often, you can select a simple checkbox that allows Deputy to remember you for 30 days. Simply click the checkbox.

Please note that this token is URL and computer-specific.

If you access another Deputy URL, or use another computer, you will need to re-enter your 2FA code when you log in even if it is within the 30 day period.


Having Issues?

If you can't access your authenticator app you can click on I can't use my authenticator app.

You can then send an SMS to your mobile phone that contains a code that is valid for a short time to be able to log into Deputy.

There may be times that your code isn't being sent to your mobile, via SMS or the Google Authenticator application. In these cases, you can message our 24/7 Chat Support and we can remove the authenticator on your app so that you can set it up again.

If you need to disable 2FA on your account then please read How to Disable Two-Factor Authentication.

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