When you were first invited to join Deputy you were emailed your Kiosk / Time Clock PIN and invited to set a password.

Your password is needed to access the Deputy website or mobile apps.

Your PIN is needed to access the Deputy Kiosk or Time Clock apps (if you don't use FaceUnlock for touchless clock in)

If you need to reset either the password or the PIN please follow these steps:


Reset Your Password from the Deputy website

1. Log in to the Deputy website and click on Forgot Password?

2. You will be prompted to enter your email address then click Let's Do This.

3. Click the link in the email you recieve, which will take you to the reset password screen in your web browser.

4. Enter a new password in the field shown.

5. You may now return to log in to Deputy with your new password.


Reset Your Password from your Deputy mobile app

1. Open the Deputy app on your phone and from the login screen tap on Forgot Password?

2. You will be prompted to enter your email address then tap Let's Do This.

3. Click the link in the email, which will take you to the reset password screen in the web browser on your phone.

4. Enter a new password in the field shown.

5. You may now return to the Deputy mobile app to log in with your new password.


Request Your PIN from the Deputy iOS Kiosk

1. Open the iOS Kiosk app, then select your name from the list to the left.

2. Tap on Forgot PIN? beneath the keypad.

3. You will then have the option to send your PIN to yourself via SMS or Email, depending on which contact details you have entered on your profile.

Alternatively, you can login without a PIN by allowing the Kiosk app to take a photo but you will be limited to starting and stopping shifts. Your photo will be attached to the associated timesheets.

Note: For Android Time Clock users you will be unable to request your PIN directly from the Time Clock. You will need to retrieve it from the Deputy website or mobile apps.


Retrieve or change your PIN from the Deputy Website

If you can't find your Deputy invitation email with your PIN in your inbox or you've forgotten your PIN you can view, or even change it, on the Deputy website.

1. Log in to Deputy website and click on Edit Profile.

Alternatively, if you are already logged onto the Deputy website you reach the same page by selecting Account overview from the drop-down menu under your name. You may be prompted to re-enter your password.

2. On the Edit Profile screen, you can retrieve your Kiosk or Time Clock PIN by clicking on show me.

3. If you would like to change it, enter a four-digit number in the Kiosk PIN field and click on Save Changes.

This new PIN will now enable you to log in to Deputy Kiosk and Time Clock apps.


Retrieve or change your PIN from your Deputy mobile app

If you can't find your Deputy invitation email with your PIN in your inbox or you've forgotten your PIN you can view, or even change it, on the Deputy mobile app.

Deputy iOS mobile app

1. On the Deputy iOS mobile app, log in and tap on the Me screen.

2. Tap Edit Profile.

3. You can see your Kiosk or Time Clock PIN on your Profile screen.

4. If you decide to change your PIN don't forget to tap Save before you leave the screen.

Deputy Android mobile app

1. On the Deputy Android mobile app, log in and tap on the menu 'hamburger' icon from any screen.

2. Click on the drop-down menu under your name.

3. You can see your Kiosk or Time Clock PIN on your Profile screen.

4. If you decide to change your PIN don't forget to tap the tick icon before you leave the screen.


Problems Logging in with Two Factor Authentication

If you have Two Factor Authentication enabled but are having problems authenticating yourself as you log in to Deputy please get in contact with our 24/7 support team.

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