Our 24/7 Support team is here to help wherever we can. Please use these options to get in touch with our global team to see how we can assist you.
In this article we will cover:
- Using Live Chat
- Support and Help options from Deputy.com and when logged in
- How to enable support access
- Tips and resources
Pro Tip: If possible, please take a screenshot of the issue you are experiencing and share with our Support team. The more information you can provide, the quicker we can resolve the issue.
Live Chat is the most commonly used approach for accessing Support. Deputy uses a Live Chat system which ensures we’re always available and at-the-ready to help when you need it. There are multiple ways to access the Live Chat system.
Live Chat - Deputy Home Page
You can access the Live Chat on Deputy.com. by clicking the Live Chat icon in the bottom right any screen in Deputy.
You have the option to type a question or topic, or click 'New Conversation' to begin a live chat with someone on our global team 24/7
Live Chat - Logged Into Deputy
After logging into Deputy, the Live Chat icon is available in the bottom right corner. Simply click the icon and click ‘New Conversation’ to begin.
Other ways to access Help and Support
Help can be accessed from any screen within Deputy by selecting the 'Help' menu at the top of the screen. Here you have several options including:
- Access the Help Portal guides, videos and how to's
- Hide the Live Chat icon altogether
- Enable Support Access if a support team member requests account access
- Join one of our Webinars
- Give us Feedback which launches a feedback form
- Hide the Getting Started videos atop most pages within Deputy
Pro Tip: If you hide the Live Chat or Getting Started Videos, you can always bring them back by simply reselecting them, so they're never really gone.
Enable Support Access
During your Live Chat with our team, we may request you allow our team access to your account. You can do this by going to Help > Support Access.
Toggle on Support Access and click Save.
Note: If the Support Access button does not appear as described above you may need to enable this setting in Business Settings.
Toggle on the Enable support chat for the account.
Give us Feedback
We want your feedback! If you think there are features that will make Deputy better for you, click the ‘Give us Feeback’ link and tell us. Enter your feedback or suggestion on the form and someone on the Deputy ream will review your request. While we can't promise we will address everything, we have made many improvements based on your feedback.
To call our support team, or to get in touch with Finance or Sales, call the following numbers and follow the prompts.
- Australia - 1300 DEPUTY (337889)
- US - +1 855 633 7889
- UK - 020 3150 1149