Our 24/7 Support team is here to help wherever we can. Please use these options to get in touch with our global team to see how we can assist you.
In this article we will cover:
Pro Tip: If possible, please take a screenshot or video of the issue you are experiencing and share it with our Support team. The more information you can provide, the quicker we can resolve the issue.
Live Chat is the most commonly used approach for accessing Support. Deputy uses a Live Chat system which ensures we’re always available and at-the-ready to help when you need it. There are multiple ways to access the Live Chat system.
Live Chat with Support on the Deputy home page
You can access the Live Chat on Deputy.com. by clicking the Live Chat icon in the bottom right of any screen in Deputy.
You have the option to type a question or topic, or click 'Send us a message' to begin a live chat with someone on our global team 24/7.
Live Chat with Support while logged Into Deputy
After logging into Deputy, the Live Chat icon is available in the bottom right corner. Simply click the icon and click ‘Send us a message’ to begin.
Live chat with support from the Deputy mobile apps
System Administrators and Location Managers can also chat with us directly from their Deputy mobile apps.
From the iOS app:
1. Tap on the Home screen and then your profile photo.
2. Tap on Help.
3. Tap on Send us a message.
4. Select a topic, tell us what you need help with and tap Send.
From the Android mobile app:
1. Tap on the hamburger icon (three lines) on the top left hand side of any screen on the Deputy Android app.
2. Tap on Help and Support.
3. Tap on Start a conversation.
4. Select a topic, tell us what you need help with and tap the paper plane icon that appears when you are ready to send.
Other ways to access help and support
Help can be accessed from any screen within Deputy by selecting the 'Help' menu at the top of the screen by users with an access level of Location Manager, System Administrator and Advisor.
Here you have several options including:
Register for an upcoming Live Training Webinar
Enable Support Access if a support team member requests account access
Find out the latest changes to Deputy at What's new
Give us Feedback will launch a feedback form
Hide the Live Chat icon
Pro Tip: If you hide the Live Chat icon you can always bring it back by simply reselecting it, so it's never really gone.
Enable support access
During your Live Chat with our team, we may request you allow our team access to your account. You can do this by going to Help and clicking on Support access.
Toggle on Enable Support Access and click Save.
Note: If the Support Access button does not appear as described above you may need to enable this setting in Business settings.
Toggle ON the Enable support chat for the account and click Apply Changes.
Give us feedback
We want your feedback! If you think there are features that will make Deputy better for you, click the ‘Give us Feedback’ link and tell us. Enter your feedback or suggestion on the form and someone on the Deputy team will review your request. While we can't promise we will address everything, we have made many improvements based on your feedback.
To call our support team, or to get in touch with Finance or Sales, call the following numbers and follow the prompts.
Australia - 1300 DEPUTY (337889)
US - +1 855 633 7889
UK - 020 3150 1149