The article explains how to use Deputy News Feed and Posts to communicate with your team members and will cover:

Overview

The News Feed allows you to communicate with your team members. You can:

  • send a post directly to a team member (or group of team members)

  • upload photos, videos and PDFs

  • request confirmation of a particular post.

It’s a great way to track which team members have signed off on important policies and procedures. You can also view the full log of past announcements, meaning you'll be able to see who made a particular post and when.

Who Can Create A Post

Any staff member may create a post, however, users with 'Employee' level access can not request read confirmation from any other team members. Only users with higher level user access may request confirmation from those below them in the hierarchy.

You may make a post (or comment on/confirm one) using the latest version of the smartphone and Kiosk apps, as well as on the web.

Who Can See A Post

You can see and share posts with team members you have access to, meaning those you share a workplace with or those you manage.

You are only able to see messages that are relevant to you. If a team member posts a message to a location that you work at, then you will be able to see and comment on the post. However, if a team member sends posts directly to another team member, you will not be able to see the post.

How Do I Create A Post?

To make a News Post using the web application of Deputy, first go to the News Feed using the Navigation Bar at the top of the screen. Near the top of the screen, you will see a button Create Post. Please click it to create a post.

After creating a post, you will be asked who you would like to share it with. In the dropdown, you will see the full list of locations and staff members.

Rather than scrolling through the list, you may type the name of the location/person you'd like to share the post with, then click the name when it appears. Alternatively, you may select "All" to share it with everyone.

Next, please enter the text of the post. This can be anything you'd like to add, whether it be a short message, a link, or a long post. The character count limit is 3000, so you have quite a bit of space to work with.

If you would like to attach a file to the post for your team to view or download, please click Add Media. You may attach JPG, PNG, MP4, MOV and PDFs to the post. To attach the file, find it on your device then select it and click Open. You may attach up to 4 files, however, there is a limit of 10MB per file.

Finally, you may turn on Require Confirmation.

This means that any team members (subordinate to you) must sign off that they have viewed the post by clicking I Confirm. This allows you to track which team members have signed off on a post.

How Will My Team Members Know They Have a Post to Read

New posts will appear on Deputy's News Feed page and members will also receive an email to notify them of the new post.

Team members using the Deputy mobile app will also be informed they have a news feed post to read as it will display as a push notification as soon as you post the message. They can touch on this notification to read the message, confirm and comment to reply if required.

How Do I See Who Has Read / Confirmed A Post?

After creating the post with Require Confirmation turned on, you will be able to view who has confirmed the post by clicking the link under the text of the post.

You are also able to select additional people to share the post with at this point.

To reply or comment on a post, simply find it in your feed, click the comment box, then click Comment.

How to Message Team Members Currently Working at a Location

You can send a post to all team members at a particular location by selecting that Location group when you create the post. However, there is also a way to message team members currently working at that particular location at the time you create the post.

To do this, navigate to the Locations page. On the right side, you will see a list of team members. Select the location you are interested in and the team members that are currently on shift will be listed.

Now click the speech icon circled below:

This will bring up the 'Create Post' modal, and will auto-populate the 'To' field with all the team members that are currently on shift in the location you selected and allow you to create a post.

How Do I Find A Post?

On the News Feed tab you can find your filters over to the left. Changing your filters will display the relevant post in the News Feed.

You may filter by:

  • All Posts

  • Important Posts (those marked as requiring confirmation)

  • Your Posts (those that you created).

  • Posts in a specific location by selecting that location on the left.

By default, any posts marked as "Requiring Confirmation" will be displayed at the top of the list of posts.

At the top of the News Feed you will also see a search bar. You can type in this search bar to search for specific content of a post, or for the staff member who posted it. The system will search for all posts fitting the criteria within your currently selected filter as selected on the left-hand side menu.

You can also find posts left by a team member by viewing their profile from any page such as People or Schedule.

Simply click on the Team members icon, click to view their profile and click the 'News Feed' tab.

How to Delete a Post

To delete a news feed post, simply mouse-over the post you would like to delete and click the red 'Trash' icon.

Please note that you can only delete posts from users who are under you in the Access Level hierarchy, therefore, you may not see this icon appear on posts other than your own.

News Feed - FAQ

For more information please read News Feed - FAQ.

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