This guide will outline and interpret the [MA000023] Contract Call Centres Award 2010.

We have built these awards in line with the weekly interpretation as provided by Fair Work.

Contract Call Centres Award Interpretation

There are 4 sectors for this award;

  • Full-Time & Part-Time
  • Full-Time & Part-Time - Shiftwork
  • Casual
  • Casual - Shiftwork

Full-Time & Part-Time

Pay Conditions:

  • M-F Ordinary @ 1.00x 
  • M-F - Before 7am @ 1.25x 
  • M-F - After 7pm @ 1.25x 
  • Sat @ 1.25x 
  • Sun @ 1.50x 
  • Sun - Before 7am @ 1.75x 
  • Sun - After 7pm @ 1.75x 
  • PH @ 2.50x 
  • M-Sat Daily OT - First 3 hours @ 1.50x 
  • M-Sat Daily OT - After 3 hours @ 2.00x 
  • Sun Daily OT @ 2.00x 
  • PH Daily OT @ 2.50x 
  • M-Sat Weekly OT - First 3 hours @ 1.50x 
  • M-Sat Weekly OT - After 3 hours @ 2.00x 
  • Sun Weekly OT @ 2.00x 
  • PH Weekly OT @ 2.50x 
  • Delayed Meal Break @ 1.50x 
  • Less than 10hr break - First 3 hours @ 1.50x 
  • Less than 10hr break - After 3 hours @ 2.00x 

Full-Time & Part-Time - Shiftwork

Pay Conditions:

  • M-F Ordinary @ 1.00x 
  • Sat @ 1.25x 
  • Sun @ 1.50x 
  • Sun - Before 7am @ 1.75x 
  • Sun - After 7pm @ 1.75x 
  • PH @ 2.50x 
  • M-F Afternoon Shift @ 1.15x 
  • M-F Night Shift @ 1.15x 
  • PH - Afternoon Shift @ 2.00x 
  • PH - Night Shift @ 2.00x 
  • M-Sat Daily OT - First 3 hours @ 1.50x 
  • M-Sat Daily OT - After 3 hours @ 2.00x 
  • Sun Daily OT @ 2.00x 
  • PH Daily OT @ 2.50x 
  • M-Sat Weekly OT - First 3 hours @ 1.50x 
  • M-Sat Weekly OT - After 3 hours @ 2.00x 
  • Sun Weekly OT @ 2.00x 
  • PH Weekly OT @ 2.50x 
  • Delayed Meal Break @ 1.50x 
  • Less than 10hr break - First 3 hours @ 1.50x 
  • Less than 10hr break - After 3 hours @ 2.00x 

Casual

Pay Conditions:

  • M-F Ordinary @ 1.00x 
  • M-F - Before 7am @ 1.20x 
  • M-F - After 7pm @ 1.20x 
  • Sat @ 1.20x Sun @ 1.40x 
  • Sun - Before 7am @ 1.60x 
  • Sun - After 7pm @ 1.60x 
  • PH @ 2.20x 
  • M-Sat Daily OT - First 3 hours @ 1.40x 
  • M-Sat Daily OT - After 3 hours @ 1.80x 
  • Sun Daily OT @ 1.80x P
  • H Daily OT @ 2.20x 
  • M-Sat Weekly OT - First 3 hours @ 1.40x 
  • M-Sat Weekly OT - After 3 hours @ 1.80x 
  • Sun Weekly OT @ 1.80x 
  • PH Weekly OT @ 2.20x 
  • Delayed Meal Break @ 1.40x 
  • M-F Minimum Shift Engagement @ 1.00x 
  • Sat Minimum Shift Engagement @ 1.20x 
  • Sun Minimum Shift Engagement @ 1.40x 
  • PH Minimum Shift Engagement @ 2.20x 

Casual - Shiftwork

Pay Conditions:

  • M-F Ordinary @ 1.00x 
  • Sat @ 1.20x 
  • Sun @ 1.40x 
  • Sun - Before 7am @ 1.60x 
  • Sun - After 7pm @ 1.60x 
  • PH @ 2.20x 
  • M-F Afternoon Shift @ 1.12x 
  • M-F Night Shift @ 1.12x 
  • PH - Afternoon Shift @ 1.80x 
  • PH - Night Shift @ 1.80x 
  • M-Sat Daily OT - First 3 hours @ 1.40x 
  • M-Sat Daily OT - After 3 hours @ 1.80x 
  • Sun Daily OT @ 1.80x 
  • PH Daily OT @ 2.20x 
  • M-Sat Weekly OT - First 3 hours @ 1.40x 
  • M-Sat Weekly OT - After 3 hours @ 1.80x 
  • Sun Weekly OT @ 1.80x 
  • PH Weekly OT @ 2.20x 
  • Delayed Meal Break @ 1.40x 
  • M-F Minimum Shift Engagement @ 1.00x 
  • Sat Minimum Shift Engagement @ 1.20x 
  • Sun Minimum Shift Engagement @ 1.40x 
  • PH Minimum Shift Engagement @ 2.20x 

Allowances - Not Automated

  • First Aid Allowance 
  • Meal Allowance 
  • Stand-by Allowance 
  • Travelling Time Allowance - Sleep Berth 
  • Provided Travelling Time Allowance - Sleep Berth Not Provided 
  • Vehicle Allowance 

To add the allowances into the export please follow the below instructions;

Approve the timesheet, then unapprove the pay item.

Add in the shift loading and number of units/hours.

Approve the pay.

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